Apello

TOP 10 REASONS TO USE APELLO...

Experience
With over 70 years of experience – we know how to help you communicate with your customers.
24 X 7 Commuication
Apello can answer your calls when you cannot or when you don’t want to! 8 to 5 answering covers less than 27% of the hours in a week! If you aren’t answering your calls LIVE after hours – you are missing opportunities
Courteous & Professional
We pay top dollar for top performance. Our operators’ calls are evaluated weekly using our 25-point Quality Development criteria. Operators are paid a bonus for meeting expectations in these areas.
Customized
You decide how we answer the phone, how we interface with your callers, how you receive your messages – nearly every aspect of our service is designed by you.
Fast Service
Apello answers 85% of calls LIVE in 3 rings or less! Our sophisticated staffing software ensures that we have adequate staff to answer quickly.
Accuracy
What good are messages if they are incorrect? Apello verifies name spellings and phone numbers to ensure that your messages are correct.
No Long-Term Contracts
We’ll earn your business every month. If you don’t like our service we believe you should be free to take your business elsewhere.
High Tech
Our state-of-the-art technology is designed for the answering service industry. We continually update and improve our IT infrastructure to provide you with the most features and options to address your communications needs.
Emergency Power
Our UPS power supplies and back-up generators ensure that we are always available to process your calls – even when disaster strikes.
Continuous Improvement
At Apello, our philosophy of continuous improvement means that we are always looking for ways to serve you better. You’ll find our staff open to your suggestions and feedback – 24 hours a day, 365 days a year.
Multi-lingual Service
Apello is proud to offer service in both English and Spanish to help you communicate with all your customers.