HVAC technicians, plumbers, electricians, disaster cleanup crews, carpet cleaning specialists—your search for an answering service partner ends here!
Apello has the experience and skills to help make your business a success. We realize how much time and money you spend attracting customers. When your customers are in direct contact with your company, you want them to know that they are consistently treated with courtesy and professionalism. You expect them to get prompt, expert answers and to increase their loyalty to your brand. We understand how important afterhours service calls are to your bottom line. Our experienced operators can do the following:
- Give out after hours rates
- Collect service addresses
- Screen your calls
- Answer every call reliably and professionally
- Keep track of who is “on call”
- Track the delivery of each service request
- Send you daily, detailed reports on every call answered
We’ll customize our service to meet the individual needs of your company. You’ll have peace of mind in knowing that a professional, courteous operator will answer every call to your company no matter what time it is. Apello records 100% of our calls for quality assurance, so you’ll know you are well-represented 24 hours a day.
Our 24 hour services are full of features you need to be successful. Click here for more information on our service features.
Still Directing Calls to an On-Call Cell Phone?
Technicians miss calls because they are doing the following:
- On another call
- Providing service to other customers
- Driving to a job
- Asleep or don’t hear their phone
- Avoiding work
Don’t miss these opportunities! With Apello, you’ll never miss a call and have complete transparency in how each call was dispatched. Apello can even follow up with your callers to make sure they received a call from your technician and that their needs were met!
Habla Espanol? Apello provides service in both Spanish and English.
Small Business? Part-Time (or No) Administrative Staff?
Let us support your office management or be your remote receptionist. Overflow answering is a great way to provide the professional presence today’s clientele demand. And you keep costs low since you only pay for the service you use.
Call today and talk to an experienced salesperson who knows the right questions to ask to make your communications solution a success at 1-800-429-9444.
Answering after hours calls yourself? Vacation service may be right for you!
Take a well-deserved break and let Apello answer and dispatch your calls. Our services are available on a temporary basis—just when you need them. Whether you are planning a vacation or just need a night off once in a while, call Apello at 1-800-429-9444. We can help!